Privacy Policy

Fragrance365 Privacy Policy

Last updated: 2025-11-26

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from fragrance365.ca (the “Site”).

PERSONAL INFORMATION WE COLLECT

Device Information

When you visit the Site, we automatically collect certain information about your device, including:

  • Your web browser, IP address, time zone

  • Cookies installed on your device

  • Pages or products you view

  • Referring websites or search terms

  • Information about how you interact with the Site

We collect Device Information using:

  • Cookies: small data files stored on your device. Learn more: http://www.allaboutcookies.org

  • Log files: record actions on the Site and collect IP address, browser type, ISP, referring/exit pages, and timestamps

  • Web beacons, tags, and pixels

Order Information

When you make a purchase or attempt to make a purchase, we collect:

  • Name

  • Billing / shipping addresses

  • Payment information (including credit card numbers)

  • Email address

  • Phone number

SMS PROGRAM INFORMATION (Klaviyo Compliance)

When you opt in to receive text messages from Fragrance365, we collect:

  • Your mobile phone number

  • Consent status and opt-in method

  • SMS interaction data (e.g., message delivery, clicks)

If you abandon a cart, we track certain information to determine whether a cart reminder SMS should be sent.

Example:

“Fragrance365’s website uses cookies to help keep track of items you place in your cart, including when a cart has been abandoned. This information is used to determine when to send cart reminder messages via SMS.”

This collection is required under SMS marketing compliance standards.

HOW WE USE YOUR PERSONAL INFORMATION

To Fulfill Orders

We use Order Information to:

  • Process payments

  • Arrange shipping

  • Provide invoices and order confirmations

  • Communicate with you about your order

  • Screen for fraud or potential risk

To Improve Our Website

We use Device Information to:

  • Identify fraud or security risks

  • Analyze how customers interact with the website

  • Optimize our website experience

  • Evaluate marketing and advertising performance

Marketing & SMS Text Messaging

With your consent, we may use your phone number and email to send:

  • Promotional offers

  • Product updates

  • Abandoned cart reminders

  • Order- and delivery-related updates

You may unsubscribe or opt out at any time via the provided links or SMS commands.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with trusted third parties to help us operate our business:

Examples

SMS Data Sharing (Required Statement)

If we share data with third parties, SMS originator opt-in data and consent will never be shared or sold to third parties, except as required to send and manage text messages on our behalf.

“The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

Legal Compliance

We may also share information to comply with:

  • Laws and regulations

  • Subpoenas, search warrants, or lawful information requests

  • Protection of our rights

Shipping Disclaimer

By using this website, you agree that your provided shipping information (name, address, phone number) may be shared with carriers or service partners. Fragrance365 is not liable for errors arising from incorrect information provided by the customer.

BEHAVIOURAL ADVERTISING

We use personal information to show you relevant ads on:

  • Facebook

  • Google

  • Bing

  • Other advertising platforms

You can opt out using these links:

You may also visit the DAA opt-out program: http://optout.aboutads.info/

DO NOT TRACK

We do not alter our data-collection practices when we receive Do Not Track signals.

YOUR RIGHTS (EU Customers)

If you live in the EU, you have the right to:

  • Access your personal information

  • Request corrections

  • Request deletion

  • Withdraw consent

Your data may be transferred outside Europe, including to Canada and the United States.

DATA RETENTION

We retain Order Information for business and tax purposes unless you request deletion.

CHANGES

We may update this Privacy Policy from time to time to reflect:

  • Changes in practices

  • Legal requirements

  • Operational updates

CONTACT US

For questions, concerns, or requests regarding your privacy:
📧 info@fragrance365.ca
Fragrance365